We Are Here to Help
1. Why my device not charge?
- >>>There is error code:
”E1”: Low temperature charging protection code.
”E2”: High temperature charging protection code.
”E3” : High temperature discharge protection code
If shows E1,E2,E3, please unplug the charger and wait until the machine to cool down before continuing to use - ”E7”: High cylinder temperature protection code.
You need to wait 10-15 minutes for the machine to cool down sufficiently before using it again.
>>> There isn’t error code:
Try using a different 18w charger or charging cable,charge it again.
2.why the jump starter can’t start the car?
①Connect the starter with the smart clips. At this time, the LED will display red and green alternately.
②Connect to the car battery (red to positive and black to negative). Then the LED will turn solid green.
③Start the car within 30 seconds.
④Remove the device.
3. Any Suggestion
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